The Ultimate Resident Experience Management Platform

Property Management Executives value cutting edge technology and security, which is why we are a preferred vendor for North America’s biggest property management companies.

We have helped hundreds of property management companies streamline their team’s operational processes, saving them time and boosting profitability. Our Resident Experience Management platform is specifically built to increase the proactivity of managers managing either a single community or a portfolio of communities.

Margo Smith (1)

The Building Group has been a leader in property management for more than 30 years. They currently manage many community associations throughout the Chicago area, and are one of the larger privately-held property management providers. As a customer-focused organization, they are sensitive to the needs of their clients and residents.

For a while, the leadership at The Building Group knew they needed a streamlined solution for enhanced communication.

Leadership and community managers had no central place for simplified communication or a single platform. They relied on email and calling everyone individually, which was a time-consuming process. Their previous process was not the seamless platform they wanted. Sharing documents became difficult for everyone involved.

Even for technology-adverse residents, Concierge Plus proved to be a valuable system. It not only made communication fast and seamless but enabled property managers to react quickly during emergencies. While they loved using its features before, Concierge Plus became even more vital during COVID-19.

Margo Smith, Senior Vice-President at The Building Group, continues to find new features and encourages her community managers to discover more about Concierge Plus. “Each week,” she says, “We teach our property managers how to use the tool more than they already are, just because it’s a time-saver. Communicating with clients is easier than individual emails or, in a lot of cases, phone calls.”

She is proud that The Building Group discovered such great technology early on: “It was nice to be part of the cutting edge because now a lot of property management firms in Chicago are looking into the platform.” As she and her community managers discovered, Concierge Plus offers convenience and cutting-edge technology in one seamless platform. That is why they now use Concierge Plus in over 50 of their properties throughout Chicago.

“We teach our property managers how to use the tool more than they already are, just because it’s a time-saver. Communicating with clients is easier than individual emails or, in a lot of cases, phone calls.”

Margo Smith - Senior Vice President, The Building Group

Shadow Cell Shadow

Let Concierge Plus do the heavy lifting of creating and maintaining your own native app by leveraging our white label app option. There is no upfront or ongoing development costs to you, and you can be live with your own app quickly.

Property management companies that use our platform to manage a portfolio, or individual communities or buildings that want a more premium public offering, can have a native, fully featured iOS and Android app published to the Apple and Google app stores with their unique name, description, and screenshots for residents and staff to download and interact with.

When launched, users are taken directly to your branding, content, and colors, and skip the generic Concierge Plus app’s look and feel.

There is nothing to do on your end besides letting residents and staff members know that you now have your own app available for download! Our product team will customize and publish your app on your behalf.

How much work is involved in setting up Concierge Plus for my building or community?

Very little. You’ll have a dedicated Customer Success Specialist assigned to you from the beginning. They will collect all of the information on your community and configure Concierge Plus to match your existing owner and resident data, building amenities, parking, lockers, staff, and a lot more. We know that being a Property Manager is a busy job, and we’re happy to help get you configured, so that this doesn’t add to your plate.

Why would residents want to use this? Aren’t they just going to continue calling me when they need something, like they do now?

Most of our clients see a very high resident adoption rate – this means that people are actually using the web site. Because of this, you will find that residents will learn that their Concierge Plus community web site is the first place to obtain information. They won’t need to track you down to get access to documents or information that you make available to them.

Will my community save money using Concierge Plus?

Yes! You will save time and money. Your management team will be better equipped to deal with owners and residents by sending out digital announcements instead of photocopying paper versions; they will save countless hours by allowing residents to view and book amenity online themselves, and not have to call or visit the office; Concierge and security guards will save time by not having to flip through binders to find details, and you’ll save money by not having to print and manage those binders; and a whole lot more!

How often do you update/upgrade the program and do you notify clients of this? Are they included in the annual fee?

As often as we can! We strongly believe in a commitment to innovation, and stand behind that commitment with our track record of new features and functionality released approximately every quarter. We build new features and enhancements largely based on hearing from our customers – we believe this is the best way to continue to make great software. Concierge Plus includes a Customer Suggestion Forum where you can post and vote on suggestions to help us prioritize what we develop next. We encourage all of our customers to post in this forum.