Creating a More Connected, Transparent Community with Concierge Plus
radioCITY Condos is a vibrant residential community consisting of two high-rise towers and a row of townhouses. While the community offered impressive views and sought-after amenities, many of its day-to-day processes were still managed with binders, paper forms, and manual recordkeeping.
For Brad Keenan, a radioCITY Condos Board member, these outdated processes made it difficult to access information, understand how residents’ concerns were being addressed, and effectively represent the community.
Concierge Plus gave radioCITY Condos a more modern way to manage operations, improve communication, and deliver a more convenient resident experience.
The Challenge
Disconnected Processes Created More Work for Everyone
Before Concierge Plus, radioCITY Condos relied heavily on pen-and-paper processes. The concierge desk was filled with separate binders for parking, guest suites, party rooms, boardrooms, and other community amenities.
For residents, even a simple amenity reservation required a trip to the front desk. They had to check availability in person and manually complete the necessary forms. Because records were kept in one tower, residents living in the other building faced an even less convenient experience.
The manual system created several challenges:
- Amenity information was difficult to access
- Reservations required unnecessary trips to the front desk
- Staff had to maintain multiple binders and paper records
- Board members lacked visibility into resident concerns and management activity
- Residents were less likely to use bookable amenities
- Opportunities to generate additional amenity revenue were being missed
The lack of transparency was particularly difficult for the Board. When residents approached Brad with questions or complaints, he could not easily see whether management had responded or how an issue was progressing. The Board also had limited insight into amenity usage and the workload of the property management team.
The Solution
Bringing Communication, Reservations, and Community Information Online
Concierge Plus replaced radioCITY Condos’ disconnected paper processes with one centralized online platform.
Residents could now access community information, communicate with management, and reserve amenities online without visiting the front desk. Management gained a more organized way to maintain records, respond to requests, and share updates across the community.
The platform also gave Brad and the Board greater visibility into what was happening throughout the property. Board-specific reporting made it easier to review resident requests, understand how management was responding, monitor amenity activity, and identify where additional support might be needed.
Concierge Plus helped radioCITY Condos modernize several important areas:
- Online amenity reservations
- Centralized community communication
- Resident request visibility
- Board-level reporting
- Digital announcements
- Resident-to-resident Classified Ads
- More accessible community information
With information available in one place, the Board no longer had to rely on repeated back-and-forth communication with property management to understand what was happening.
The Results
Greater Transparency, Stronger Engagement, and a Better Resident Experience
Moving these processes online made life easier for residents, property management, concierge staff, and the Board.
Residents gained the flexibility to view availability and reserve guest suites and other amenities online. The more convenient booking experience encouraged greater use of community amenities and contributed to increased amenity revenue.
Communication also improved across the property. Through Announcements and Classified Ads, residents could stay informed, connect with one another, and participate more actively in the community.
For Brad and the Board, improved reporting and transparency made it easier to:
- Respond to resident questions with better information
- Confirm when management had already addressed a request
- Understand how community amenities were being used
- Assess the property management team’s workload
- Identify opportunities for improvement and future growth
- Make more informed decisions on behalf of residents
Property management benefited as well. With less time spent maintaining binders, locating paper records, and answering repetitive status questions, the team could focus more of its attention on serving residents.
Looking back, Brad finds it difficult to imagine how radioCITY Condos operated without Concierge Plus for so long.
By replacing binders and manual forms with a centralized digital platform, radioCITY Condos created a more streamlined and transparent experience for everyone involved. Residents can access services more conveniently, management can work more efficiently, and the Board has the insight it needs to support the community with confidence.
Today, radioCITY Condos is a more connected, engaged, and effectively managed community, powered by Concierge Plus.
Discover how the Plus+ property management software can help your community streamline operations, improve communication, and create a better experience for residents, management teams, and Board members.
